Contact shop@ihascupquake.com for general questions and/or about your order.

All merchandise sales are final unless item(s) are damaged or defective. Exchanges for clothing are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition. For exchange information please check our Returns & Exchange Policy.

Shipping costs are determined by the weight, shipping method, and delivery address of your order. You will see your total shipping costs at checkout before you are asked to provide your payment information.

Please note that addresses outside the United States may have additional handling fees. You are responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or other authority upon any parcel we send to you.

We have select items in our store that are autographed by Tiffy but since we are shipping from a fulfillment center, merchandise can't be signed upon request.

We process your order in 2-3 business days. You will be sent an email with an order tracking number once your package has been shipped. Domestic orders typically take 2-7 days to be delivered. Shipment of international orders may typically take 7-21 days to be delivered. International shipments may be held by your local Customs Authority for an additional 7-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for international delivery.

If you wish to change your shipping address, please email shop@ihascupquake.com immediately with your invoice #. We cannot reship orders once they are sent out.

Yes, if you got the wrong size please send it to the return address and email shop@ihascupquake with your invoice number or email used with the order and we will send you the correct order.

We use USPS for domestic orders (USA), Canada, & Mexico.  DHL is used for any other international orders.

We will email you a tracking number upon shipment of your order. If you did not receive a tracking number, please email shop@ihascupquake.com

We do not sell official TiffyMama merch anywhere other than our online store and linked social media accounts.